Customer Service Policy

We are committed to providing professional, friendly, and transparent customer service for all users of our platform. This customer service policy standardizes our service rules, response principles, and user communication guidelines to ensure every customer can enjoy a reliable and reassuring shopping and after-sales experience. All services adhere to consistent and open standards without hidden restrictions.

Service Principle

We adhere to the principles of honesty, transparency, efficiency, and customer priority. We respect every customer’s shopping experience, answer all consulting questions truthfully, and solve order, product, logistics, and after-sales problems in a standardized manner. We maintain sincere and positive communication to create a comfortable and trustworthy shopping environment for global users.

Contact Channel

The official and exclusive customer service communication channel is the contact page on our official website. All customer consultations, feedback, business inquiries, after-sales applications, and problem reports need to be submitted through this official channel. We do not accept any off-site private message or third-party channel consultation and application to ensure the security and validity of user information and order data.

Service Scope

Our customer service team provides full-cycle support covering the entire shopping process, including product information consultation, ingredient and material inquiry, order status verification, logistics and delivery inquiry, tariff and freight policy explanation, return and refund process guidance, after-sales problem handling, and user opinion feedback processing.

Consultation & Response Rules

We provide standardized and detailed replies to all valid customer inquiries. Our team will accurately answer questions about product features, usage methods, safety standards, shipping rules, refund policies, and other related content. We insist on authentic and transparent replies without false promotion or misleading guidance.
For order abnormal problems, logistics delays, after-sales disputes, and other special situations, we will verify the relevant information truthfully and provide feasible solutions based on official policies to protect legitimate customer rights and interests.

Order Related Service Commitment

We provide standard global free shipping services and fully undertake all tariffs and customs-related fees. Customers have no need to pay any additional hidden costs. For all eligible orders, we strictly follow the official return and refund policy to provide standardized after-sales support.
All orders on the website are settled in unified USD currency, and customer service will uniformly follow this settlement standard for all order consultation and problem processing.

User Rights Protection

We respect the legitimate rights and interests of every customer. We strictly protect user personal information and order data, and will not disclose, sell or illegally use any user private information. All customer feedback and complaints will be recorded and processed seriously, and we will continuously optimize products and service experience based on user suggestions.

Service Exclusions

Our customer service only provides official services for orders and products purchased through our official website. We do not provide after-sales support, policy interpretation, and problem solving for transactions generated through unofficial channels. Any false feedback, malicious dispute, and unreasonable request that violates official policies will not be accepted and processed.